Last Updated: [Insert Date]

At PawPal Shop (“we”, “us”, or “our”), operating at www.pawpaljoy.com, we are committed to protecting the privacy and security of our customers’ personal information. As pet lovers ourselves, we understand the importance of trust when shopping for your furry friends.

1. Information We Collect

To provide our premium pet products and services, we may collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
  • Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information. We do not store full payment details on our servers.
  • Order Information: Products purchased, order history, preferences, and pet-related details you choose to share.
  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
  • Communication Data: Records of your correspondence with us via email or other channels.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders for pet products
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send order confirmations, shipping notifications, and service-related communications
  • Prevent fraud and enhance security of our payment systems
  • Comply with legal obligations and protect our legal rights
  • With your consent, send marketing communications about special offers or new products

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, IT service providers, and marketing platforms who assist in our operations.
  • Legal Requirements: When required by law or to protect our rights, such as responding to lawful requests from authorities.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures including:

  • Bank-level encryption for all transactions
  • Secure servers with restricted access
  • Regular security assessments
  • PCI-DSS compliance for payment processing

While we strive to protect your data, no internet transmission is 100% secure. We encourage customers to use strong passwords and protect their login information.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically kept for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to processing of your data
  • Receive your data in a portable format
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and improve performance
  • Deliver targeted advertising (with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy regularly.

11. Contact Us

For any privacy-related questions or concerns, please contact our Data Protection Officer at:

PawPal Shop
37 Princes Ave, Kingston upon Hull, GB CH5S 4AZ
Email: [email protected]

Thank you for trusting PawPal Shop with your pet care needs and your personal information. We treat both with the care and respect they deserve.