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Welcome to PawPal Shop! These Terms and Conditions govern your use of our website at www.pawpaljoy.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Shop

PawPal Shop is a premium online retailer specialising in high-quality pet products including dog beds, toys, treats, and accessories. We cater to pet owners who prioritise their furry friends’ comfort, health, and happiness.

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registering, you’ll need to create an account to make purchases. You agree to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use of your account

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with other users’ enjoyment of the site
  • Upload harmful content or viruses

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions and images are accurate, but slight variations may occur. If a product isn’t as described, you may return it under our Returns Policy.

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you order, we’ll notify you and either offer an alternative or refund the relevant amount.

3.3 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • All Dog Treats (including General Treats and Natural Treats)
  • All Dog Food (both Dry Dog Food and Wet Dog Food)

4. Orders and Payment

4.1 Order Process

When you place an order, you’ll receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order.

4.4 Delivery

We ship worldwide (excluding some Asian regions and remote areas):

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary depending on location and customs processing.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery. Items must be:

  • In original condition (unused, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

5.2 Return Process

Contact us at [email protected] within 15 days to initiate a return. We’ll provide a Return Merchandise Authorization (RMA) number and instructions.

5.3 Refunds

Refunds are issued to your original payment method within 7-10 business days after we receive and inspect your return. Original shipping charges are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not use our content without our express written permission.

7. Liability Limitations

7.1 Product Use

While we ensure our products meet high safety standards, we’re not liable for:

  • Misuse of products
  • Allergic reactions in pets
  • Damage caused by pets to products

7.2 Website Use

We’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Any indirect or consequential losses

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect and use your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

For questions about these Terms or any other matter:

Email: [email protected]
Postal Address:
PawPal Shop
37 Princes Ave
Kingston upon Hull
GB CH5S 4AZ

Thank you for choosing PawPal Shop – where your pet’s happiness is our priority!